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FAQ

 

FREQUENTLY ASKED QUESTIONS

 

Q: Where is your showroom and what are your business hours?
A: Our showroom is located in Virginia Beach: 325 Laskin Road. Hours are Monday - Thursday 11am-4pm, Friday - Saturday 10am-5pm, and Sunday 11am-4pm. If you're traveling to see us, give us a call and we'll be happy to work with your schedule provided we are not at a trade show.

Q: What is the minimum purchase required for wholesale?
A: There is a $75 for wholesale purchases. We have lowered many of our prices and now most products are 35% Off for wholesale. Under Wholesale Pricing you will find our new wholesale pricing structure.

Q: Is there a minimum purchase for retail?
A: Yes. There is a minimum purchase of $25 for online sales only.

Q: How do I order?
A: You may order online through the secure website or you are welcome to call us at 757-463-5552 or Toll free at 1-866-861-2323, email: bgo@beadgoeson.com

Q: How do I set up my account?
A: Easy! Click "My Account" on the home page (upper right corner), and follow the instructions. Once you've filled out the form you can log in and start shopping. Wholesale customers must provide a copy of their Tax License before they can view wholesale website.

Q: How much is shipping and handling?
A: We calculate the cost of your shipping based on the weight and destination of your package plus a small handling charge. Shipping defaults to $9.00 on the website but is not necessarily your shipping cost. We ship UPS Ground, USPS or Fed Ex upon request. We can also ship First Class if your package is within the weight limits. We are not responsible for uninsured orders.

Q: What is a Resale Tax ID#?
A: If you re-sell your merchandise, you will need a Resale License issued by your state agency. Please consult your tax agency for more information. We require a resale tax license to sell you merchandise at Wholesale prices.You may email a copy to bgo@beadgoeson.com

Q: How soon will I receive my order?
A: Most orders will SHIP within 1-3 business days. There may be a delay if the order is placed during one of our show dates. Please let us know if you are on a deadline. We do our best to ship quickly. We always ship with care and respect for our products.

SHIPPING POLICY

We ship most orders USPS Priority Mail or UPS Ground. FedEx is available upon request.

Please let us know if you have a preference for shipping courier or if you need overnight, 2-day, or 3-day shipping.

We accept Visa, MasterCard, Discover and American Express. Please include the expiration date, security code and billing address.

International Orders: we ship USPS Priority Mail for most international orders. Please contact us before you place your order for more information and exact shipping costs.


 

RETURNS

If you are not satisfied with your order, please call us immediately for a Return Authorization.

Please include a copy of your invoice and packing slip when returning items.

All returns and exchanges received after 7 days from the date you receive them will be charged a 15% restocking fee.

All items must be in resalable condition. Strand items must be uncut.

Please return items in the same packaging you received them. No credit will be given for items that arrive damaged.

Credit will be applied to your account for use towards future purchases.

No credit card refunds will be given.

No returns will be accepted after 30 days from the date of the invoice.

Prices subject to change without notice.

No returns will be accepted on special order items.

NO returns will be accepted on items purchased from a cash or carry trade show. Thank you!